OUTLET: Final Reduction from $10NZD

Free Shipping within NZ on Order over $100NZD.

Delivery & Returns

Delivery & Returns


Delivery Rates & Times
 
Our delivery rates are based on the items you order within the Kizclub website and where you are located in the country – this will be calculated for you at the checkout.
Delivery cost is applied to a single transaction only, another additional delivery cost is required for multiple orders.

"Free Delivery on purchase over $100 NZD" is applied to a single transaction only. Furniture are not included. Free delivery cannot apply to additional orders.

As you are probably aware, the shipping delivery time is taking a little longer than normal during this nation-wide lockdown period, since Kizclub have been approved to send out essential items by MBIE. However, we are experiencing a high volume of orders to be dispatched and we have minimum staff handling the shipping. We have done this primarily to take into consideration our staff’s health and safety. We have thought long and hard about this and decided to postpone the dispatch of all new orders until after lockdown. For any urgent orders or deliveries, please kindly contact our customer service team. Thank you for your support and understanding.

Stay Safe!

 
Delivery to PO Boxes
 
Currently, we do not deliver to PO Boxes.  Please ensure you enter a physical address for delivery.
 
Bulk Freight

You may choose multiple items from our site, to get the best rate of freight, Please contact us.
 


International Delivery Rates
 
We're based in New Zealand but we can deliver all around the world. 

 

Australia/China Standard Delivery

NZD$25.00

Free– spend over NZD$200.00

  • Delivered after 3 working days after order placed
  • Delivered within 10 working days

All other countries Standard Delivery

NZD$39.00

Free– spend over NZD$400.00

  • Delivered after 3 working days after order placed
  • Delivered time depends on different countries



Return Policy
 
Returned goods are accompanied by the receipt.
 
The goods returned within 21 days of receipt.
 
Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.
 
All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.
 
The above does not apply to clearance goods, which are not returnable.
 

REFUNDS & EXCHANGES EXCLUSIONS:
We are unable to refund or exchange:

  • Sale item(s)
  • Clearance item(s) *include Lucky Bag.
  • Any packaged item that has been opened including, but not limited to, any cosmetics item
  • Shoes without boxes
  • Any item of clothing or footwear that has been worn
  • Any item of clothing that has had its tags removed
  • Any underwear, swimwear or lingerie item
  • Custom made or altered fashion
  • Customer orders for product outside our standard range
  • Bedding accessories including pillows, duvet inners, mattress toppers, duvet covers, sheets, and pillowcases.
  • Any Gift Card or Voucher

All refunds & exchanges are subject to the final approval of our quality control division.
  
Return Shipping Costs
 
Kizclub does not assume return shipping costs. Customers will be responsible for all return shipping costs.
 
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.

 

Thank you for shopping with us!
KIZCLUB TEAM